Shipping + Delivery

Processing Times 
Orders are processed and authorised within 24 hours of receiving payment. Orders placed after hours will be processed the next working day, orders placed over the weekend will be processed on Monday. 

Shipping Times
Standard shipping times vary based on the size + weight of the item(s) purchased. Standard soft play sets, ball pits and inflatables lead time is approx. 2-4 weeks. Commercial items and all custom made items, including fences & mats, have a lead time of approx. 6-8 weeks from order placement to delivery.

Shipping Costs 
We offer FREE SHIPPING on all domestic US orders For international orders please get in touch for further information.

Our Couriers
All orders are dispatched using a tracked service and will arrive via USPS or another courier/logistic partner. Items are shipped directly from our warehouses in USA, Poland, Latvia & China.

*Please keep in mind that transit times are estimated and are not guaranteed, however the majority of our parcels arrive on time. Thank you in advance for understanding that we are not responsible for delays by customs, or other circumstance that may delay your order.

Packing & Handling
Due to the size of many of our items your order may arrive in separate parcels. So don't be alarmed if one of your items arrives and not another - it will be arriving very soon!

Delivery Delays
We are not responsible for delivery delays due to shipping delays with carriers, including customs hold ups, weather, delivery locations being inaccessible, packages that were delivered to the incorrect address, or other unforeseen circumstances. While we do our best to ship your item in a timely manner, we do not have control over your delivery once it is in the hands of the carrier. If your order has not arrived within the stated timeframe, please get in touch at shop@thesoftplaycompany.com and we will look into this for you. 

Unsuccessful deliveries will be held at your local delivery office for 7 days. If the item is not collected it will be returned to us and a refund will be processed (less delivery charges). We reserve the right to refuse redelivery or future orders you might place in the case of repeated delivery failure.  

Taxes, Duties & Excise
For international shipments, taxes are calculated according to your shipping destination. Customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.