FAQ

How do I contact the SPC team for assistance?

To get in touch with us please send us a message via the Contact form on our website, or by emailing us directly using shop@thesoftplaycompany.com. We strive to respond to all enquiries within 24 hours.

How do I make changes to my order?

Please email us as soon as possible at shop@thesoftplaycompany.com. We generally cannot make changes to your order after 24 hours from purchase, but will do our best to assist you.

What are your shipping and delivery details?

Please see our Shipping + Delivery page for details.

What is your returns policy?

Please see our Exchanges, Returns + Refunds Page for details.

I have only received one item from my order, where is the rest?

Some items may be shipped separately due to size and logistics.

How do I track my order?

You will receive an email notification with your tracking information once your order ships.

Can I cancel my order?

Please see our Exchanges, Returns + Refunds Page for details.

Is my information and payment method secure?

We accept debit or credit card payments, including Visa, Mastercard and American Express through our trusted and encrypted payment processor. You can also pay via PayPal. Your payment information is only used for the transaction in question and not stored.